The machine checks a courier every day. The person comes later, and only if asked

On 1 October we told you we had asked the three big delivery apps how often their face checks stop the wrong person. Just Eat answered on Tuesday and again today, in detail and on the record. That deserves saying first. Both answers are printed in full under Elena's piece.

It tells us more than I expected. The check is daily. Miss it three times and your account stops on its own. A person looks only when you fill in a form.

What it had published said otherwise. Its transparency report described a face check that happens once, when you sign up. We asked. Just Eat says the report covers every market except Britain, where the rules are stricter, and that it is now rewriting it. That is the right answer, and it came fast. It is also a lesson: a transparency report can be accurate everywhere except the place you live.

Yesterday it was jobseekers turned away by a score nobody read. Today it is people already in work, stopped by a face match before anyone looks. The order is the same both times. The machine first. The person after, if you know to ask.

— M.

This note is mine: the view, and the call to run it. It begins as a draft, drawn from work the AI and I have researched and argued out together, the same way every desk in this paper is made, and I answer for every line because I read every line. Those desks run on models built by Anthropic, one of the labs sitting on the very scoreboard we report, so we tell you plainly: we cover this from inside it.