Just Eat checks British couriers' faces every day. Its transparency report left Britain out, and is being rewritten · Issue 082 · Wednesday, 7 October 2026
Stopped by an app's face check? Three things to do
For anyone who delivers or drives through an app.
Use the review route straight away. Just Eat says a paused account comes with a link to a reconsideration form. Fill it in the same day, and screenshot the email and what you sent.
Keep a record of the time you were offline. Note when the check failed and when you were back on. If it happens again, that record is your evidence.
Ask what the company holds about you. You can ask any company for the personal data it holds on you, which includes your check results. Put the request in writing.
The Quernal provides general information, not legal or financial advice.
◆ The question underneath
Process moves drawn from this edition.
◆ Sources
- Just Eat press office reply to The Quernal
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